What is covered with the Server Management Addon?




WHAT IS COVERED

NodeSpace will provide the following services with this addon:
  • Kernel upgrades and operating system patches
  • File backup and restoration
  • cPanel upgrades and management
  • PHP upgrades
  • MySQL upgrades
  • SSL certificate configuration and installation (certificates purchased through NodeSpace only)
  • DNS configuration
  • Email troubleshooting
  • FTP troubleshooting
  • Hardware Replacement SLA
  • Software firewall installation and configuration
  • Failed drive service restoration - we will assist in the restoration of all accounts to the best of our ability
  • Hands on help

WHAT IS NOT COVERED

NodeSpace will NOT provide coverage for the following:
  • Coding assistance of any kind
  • Installation and management of custom and/or third party vendor software

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