Announcements not showing in Customer Portal (Investigating)
  • Priority - Low
  • Affecting System - Service Desk
  • We have identified an issue with our Service Desk software that isn't properly importing issues into our customer portal properly. Our software vendor is currently investigating this issue and will supply a patch when it is fixed.

    Work Around: To view all important customer announcements, view them within our support portal here: https://support.gonodespace.com/announcements

    Update#1: We have started updating the links to our support site. You can access our support site with your My NodeSpace login.

  • Date - 2017-05-01 00:00
  • Last Updated - 2017-08-11 21:31
Knowledgebase not showing all articles (Investigating)
  • Priority - Low
  • Affecting System - Knowledgebase
  • We have identified an issue with our client portal that is causing some knowledgebase articles to not show up. This issue has been reported to our software vendor for further investigation.

    Work Around: In the meantime, please check our Knowledgebase on our support portal site: https://support.gonodespace.com/knowledgebase
    Update#1: We have started updating the links to our support site. You can access our support site with your My NodeSpace login.

  • Date - 2017-08-07 04:42
  • Last Updated - 2017-08-11 21:31

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